Frequently Asked Questions

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How is information security maintained?

At COMtrac, we understand the fundamental importance of security. COMtrac’s data centre, network and system security is tightly controlled to provide you with peace of mind. Full details of our security measures can be found on our ‘Security’ page.

What level of support is available?

For agency-based clients, Investigation Management Australia can provide an optional support package, which includes:

  • Unlimited help desk support
  • Coverage Monday to Friday 8.30am – 5.30pm AEST
  • Technical issue resolution via telephone, email and/or web
  • Preferred access to our support team
  • Office link wireless server database maintenance 
  • On-site technical support
  • Three days per month of additional development for specific client agency based features 

Does it need to be customised to our agency?

COMtrac’s patented design is applicable to all government and private sector agencies, the only customisation being the input of client agency legislation, offences and authorised investigative powers. This can be done through the administration area by your agency, or IMA can provide a consultancy service to elementise offences and map legislative or administrative evidence gathering powers to the investigative task.

Can COMtrac integrate with existing systems?

Yes, COMtrac can integrate with existing client systems. Using some of the latest technologies such as Web API, COMtrac can be customised to suit the needs of any agency.

Are there ongoing maintenance fees?

It’s up to you! There is an optional support agreement for agencies requiring specific agency development. For single or small user groups, there are no maintenance fees. IMA has a continued development and quality program where users will receive free upgrades and improvements to their license database during the term of the licensed agreement.

Who is COMtrac for?

COMtrac is for both government and non-government organisations with a role or responsibility for conducting criminal, statutory, civil or internal investigations. COMtrac is for those who want structured and consistent investigation results. 

What types of investigations does COMtrac cater for?

COMtrac is suitable for any type of investigation including criminal, civil, administrative or disciplinary. The concept of COMtrac was developed through the patented technology of “Elementising Evidence”, which can be applied to any investigation and has an objective-based outcome.

Still looking for answers or simply want to know more?

Contact us through the form and one of our sales staff will be in touch with you shortly. 

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