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Comtrac For
Commercial Investigations

Investigations within large commercial organisations demand meticulous attention, especially when they need to address a range of concerns that have the potential to inflict major financial, brand and cultural damage. Comtrac’s investigation management software streamlines the complexities often associated with these investigations. With most commonly, many of these investigations revolving around critical issues.

Common in-house investigations
  • workplace safety (OH&S),
  • fraud or theft
  • misconduct, bullying, abuse
  • regulatory breaches
  • internal and external security breaches

Our Elementising Evidence™ methodology, a strategic approach, facilitates the investigators to understand what breaches may have occurred, link these with a policy/regulation breach, and offer immediate transparency to senior management regarding the case progress and magnitude. Reports can be produced at any point of the investigation to give stakeholders a full picture of what evidence has been uncovered and the likelihood that the claim is substantiated.  This innovative solution is a configurable SaaS that can integrate with your existing CRM or platforms, making it a versatile choice for commercial organisations where investigations are just one aspect of broader operations.

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An Investigation Platform that is ideal for managers navigating the intricacies of workplace investigations

  • Expert-Driven Design
    Developed by investigators for investigators, Comtrac is backed by a team with extensive experience in law enforcement, regulation, compliance, software engineering, and legal matters. This purpose-built software is developed to streamline the investigation process through creating a matrix with elements of the breach or incident, mapping relevant evidence and compiling a status report or full brief.
  • Transparent Points of Proof
    Comtrac offers a user-friendly interface that is pre-loaded with relevant regulatory information applicable to the industry. The breach or offense/s are generated and mapped with evidence collected throughout the investigation. The software aids in navigating the complexities of legislation, ensuring adequate compliance and transparency. Reports are auto–populated at any given time with the most up-to-date information.
  • One Secure, Accountable Ecosystem
    Whether it’s through the Comtrac desktop application or our field-based inspections and auditing application, SafetyCulture, Comtrac delivers transparency across the investigation to all stakeholders. Additional integrations such as Axon (Bodycam footage) and DocuSign (traceable document sign off) allows your team to handle incidents within one secure ecosystem, saving time by automating administrative functions, and offering immediate transparency with its on-going reporting.
  • Government Grade Security.
    Comtrac is IRAP assessed and meets all Australian Data Sovereignty laws. Security certification also includes Essential 8 & ISO27001. Comtrac also chooses to abide by the guidelines established in The General Data Protection Regulation 2016 (GDPR) issued by the European Union.
  • Customised Integrations, Templates and Reports
    Comtrac has all the benefits of an off-the-shelf solution with the additional advantage of configurability to suit your business. Reports, form templates can all be styled to suit your business process and operations. It customises investigative and compliance workflows while automatically generating digital reports. This tailored approach increases transparency and reduces time and costs associated with report generation.
  • Integration Options with your Existing Platforms
    Comtrac can easily integrate with your existing CRM and platforms, offering a cohesive solution for commercial departments within larger organisations. This ensures a streamlined workflow and provides a centralised hub for all investigation-related activities. Comtracs Solution from incident/breach to evidence mapping, now powered with an additional AI search feature, through to automated Report/Brief collation creates a transparent status update based on Comtrac’s ‘traffic light’ system. This strategic approach ensures that each investigation is addressed, efficiently and professionally with engaged relevant parties — from the start.

Other Key Benefits for the Organisation

Comtrac’s investigation management software brings  a suite of benefits tailored to assist in-house investigation teams

  • Early Intervention for Proactive Resolution Through heightened transparency, Comtrac enables company investigation teams to focus on crucial elements that need validation. This early intervention empowers the company to identify and gather evidence before legal proceedings or administrative actions commence, ensuring a proactive resolution.
  • Prevention of Harm Leveraging the Elementising Evidence™ methodology, investigators can visualise the strength of their investigation early on. The 'traffic light' system aids in making critical decisions for proactive actions and preventing harm.
  • Enhanced Comprehension for Management Elementising Evidence™ facilitates swift comprehension for new employees and less experienced investigators by offering a clear view of the evidentiary state upon receiving the case. This eliminates the need for extensive review, ensuring efficient handling and superior evidence collation.
  • Assessment of Reporting The Event Chronology and Evidence Matrix allows Directors and third parties to instantly assess the information within the reports. They can identify evidence supporting each breach or incident, its source, strength, and relevance. The platform also highlights areas requiring additional evidence and aids the evaluation process when determining the possible risk and level of liability.
  • Transparency and Accountability Activities Comtrac ensures every step of the incident/enquiry is transparently documented and supported by activity logs with time/date/user stamps. This ensures a clear timeline of documentation and offers a fully accountable process if requires escalation. This offers management the certainty that a credible procedure has been carried out from the start and throughout the investigation.

Resources that may interest you ...

Mastering Effective Workplace Investigations

19 October 2023

Mastering effective workplace investigations for a healthy organisational culture. Strategies for success and how to mitigate risk. A playbook to support varying roles within organisations and assist them improve the efficiency and effectiveness of workplace investigations.

Read More »

Who is Comtrac For?

Are you a large organisation with your own team of investigators … many companies within such industries as mining, finance, retail, construction, transport and travel have a magnitude of incidients, that occur both internally or externally, that need to be assessed and investigated.

Comtrac provides an investigation methodology that automatically…

Delivers case transparency and accountability
Accelerates the investigative process through automation and AI
Starts creating your digital brief and evidence matrix as soon as the case is opened.
Ensures consistency and quality of final reports within required timeframes.

It’s suitable for any type of investigation including

– Workplace Health & Safety incidents
–  Theft and/or Fraud
–  Breach of Conduct and Disciplinary issues
– Other Financial Crimes

See who’s using Comtrac

Ready to Start
Elementising Evidence™

Our Investigation Specialists can help review your current process. They have years of experience with businesses or agencies like yours, and are ready with advice on how to improve your efficiency and consistency.

Speak with an expert

Comtrac is completely revolutionising Investigation Agencies by making the Investigation process efficient and consistent.

Our customers achieve high quality outcomes for their stakeholders in every investigation.

Contact Us

Have a question?

1300 292 939

Contact us at

innov8@comtrac.com.au

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John Kilburn

Head of Commercial and Business Strategy

As Head of Commercial and Business Strategy at Comtrac, John is responsible for developing Comtrac’s Partnerships within Public Justice, Government, Regulators and Law Enforcement in Australia and Internationally. He leads a dynamic team that advise heads of investigation, agency leaders, and transformation officers on strategies to revolutionise their digital investigative culture through rationalisation and adoption of new technology.

Following a 27-year career in Law Enforcement specialising in criminal investigations, security intelligence and counter-terrorism, a career change saw a move to commercial relationships, focusing on Digital Intelligence with agencies throughout Australia, New Zealand and the Asia Pacific Region.

With over 30 years of experience in security, public safety and intelligence industry, John is focused on long-term partnerships and guiding agencies that lead to agency growth and increased capability.

Anastasia Lihou

Head of Operations

Anastasia is a seasoned professional with over a decade of experience in operations and customer experience roles across diverse industries. Currently serving as the Head of Operations at Comtrac, Anastasia plays a pivotal role in supporting CEO Craig Doran by spearheading the implementation of strategic programs while overseeing the Professional Services and Customer Experience teams.

Since joining Comtrac in 2022, Anastasia has demonstrated her leadership and strategic planning expertise, contributing significantly to the company’s growth and success. Her extensive background in operations management has equipped her with the skills necessary to drive operational excellence and enhance customer satisfaction. Anastasia’s passion for leadership and talent development is evident through her active involvement in mentorship programs aimed at nurturing emerging professionals. Moreover, her expertise extends beyond the realm of operations, as she is also a trained graphic designer and art director. 

With a keen business acumen and a knack for innovative thinking, Anastasia continues to make strides in her career, leveraging her diverse skill set to achieve organizational objectives and foster a culture of excellence at Comtrac. She remains committed to driving sustainable growth and delivering exceptional value to both internal stakeholders and external clients.

Jason Chase

CTO

Jason joined Comtrac with over two decades of experience designing, building and managing information systems for government and private sector organisations of all shapes and sizes.

He has experience in software design, development, delivery, support, technical leadership, pre-sales support, stakeholder engagement and vendor management. Jason is a technologist at heart, and has a continuing passion for technology to drive business outcomes.

Prior to joining Comtrac, Jason worked with and lead many teams delivering software solutions for Federal, State and Local Government. He has also delivered commercial products in the audio, financial, mining and aerospace industries.

Dave Tormey

CIO/CISO

As the Chief Information Officer (CIO) at Comtrac, Dave leads the technology and data strategy for the organisation. Leveraging Dave’s experience as the former CTO at Comtrac for 9.5 years, he now oversees the organisation’s digital transformation, technology architecture, data management, cybersecurity, and compliance initiatives.

In addition to this and since assuming the role of Chief Information Security Officer (CISO) at Comtrac in January 2021, Dave has overseen the implementation of an ISO 27001-compliant Information Security Management System (ISMS) and successfully led the organisation through an IRAP assessment. This achievement has enabled Comtrac to host Australian government workloads at the PROTECTED level, solidifying its reputation as a trusted partner for both public and private sector entities. Dave’s strategic leadership and dedication to cybersecurity excellence have significantly bolstered Comtrac’s defences in the face of evolving threats.

Dave is passionate about driving digital transformation, fostering a culture of innovation, and building high-performing technology teams. His expertise spans software development, data management, cybersecurity, and strategic leadership, supported by a strong technical background.

Craig Doran

Founder & CEO

Craig Doran has over 22 years of experience in complex investigations from the Qld Police Service within the Fraud & Corporate Crime Unit, State Drug Investigation Group, Property Crime Unit and the Crime and Corruption Commission. During that period Craig received an Assistant Commissioners Certificate for conviction of an international fraud syndicate and later a Commissioners Certificate for the first ever successful dismantling and removal of an outlaw motorcycle gang from Queensland.

From 2008 to 2011, Craig led a team at the Crime and Corruption Commission, designing a digital evidence and brief management system that was quickly accepted by the Director of Public Prosecution Office and resulted in a Corporate Award for the digital transformation of briefs of evidence.

In 2016, Craig became the Founder and CEO of Comtrac. Comtrac is a digital brief of evidence application designed to streamline the criminal justice process by automating the brief of evidence through a digital and brief management methodology known as Elementising Evidence™.