Revolutionising regulatory excellence: The importance of investigation management

How investigation management software can enhance regulatory efficiency and security

If you work for a regulatory agency, you understand the crucial role of compliance and enforcement frameworks. You’re also probably familiar with the challenges that come with outdated systems and how they impact on those frameworks. If you’re reading this, it’s likely that you’re on the hunt for a solution that’s designed with regulatory efficiency and security in mind. You’ve come to the right place.

We recently conducted an Investigation Management survey(link to survey) focusing on the workload changes, challenges and blockages for regulators. We were also keen to gather insights on data security and privacy concerns, and the factors that influence decisions around bringing an investigation management platform on board. 

We’re going to explore the critical role of investigation management in regulatory agencies, to help you decide if you’re in need of an investigation management software upgrade

Understanding the challenges faced by regulatory agencies

Our survey has yielded some interesting results, shedding light on the challenges that regulatory agencies face, especially when using systems designed for a different era. Let’s take a closer look at these pain points, which provide valuable context for understanding the imperative of modernisation:

        • 55% of respondents pinpointed timeframes as a major challenge during their investigative processes
        • 50% of respondents identified workload emerged as one of the pain points. Legacy systems, marked by manual data entry and cumbersome workflows, make life tougher for regulatory personnel
        • 41% highlighted the difficulties in documenting and storing evidence. In an age where digital evidence is prolific, legacy systems often lack the capabilities to efficiently manage these volumes of data. This results in labour-intensive processes for evidence collection, storage, and retrieval, adding layers of complexity to investigations
        • 19% expressed frustration due to the inability to integrate with modern systems. This insularity hinders the exchange of information with contemporary tools and databases. The consequence is an isolated, stagnant information ecosystem that fails to keep pace with the regulatory landscape
        • 5% reported finding it challenging to understand current regulations, and this concern should not be underestimated. Legacy systems may not offer the features necessary to assist in grasping the nuances of evolving rules and standards

These challenges and blockages, which are characteristic of outdated legacy systems, collectively form a barrier to efficient regulatory processes. Delays and inefficiencies are the consequences that regulatory agencies grapple with daily. However, recognising these challenges is the critical first step toward addressing them effectively. The next logical stride is to explore modern, integrated platforms as the solution to these long-standing hurdles

The power of integration: Transforming regulatory agency operations

Integrated investigation management platforms have emerged as the go-to for modernising regulatory agency operations. They represent a holistic approach, where different systems, tools, and data sources combine to create a highly effective operational environment. They serve as the central hub where information flows freely, allowing investigators to access critical data in real-time. Key benefits include:

        • The ability to access crucial information swiftly, reducing the time it takes to make informed decisions. Real-time data sharing enables regulatory agencies to easily navigate the complexities of cross-jurisdiction legislation and lawful sharing of information
        • Access to a wealth of data, in a unified interface
        • Streamlined workflows, by automating routine tasks and providing a single point of access to essential resources. This efficiency allows officers and investigators to focus on high-value activities 

Integrated platforms are the linchpin that ensures investigators have the right information at the right time. They can complete compliance activities from beginning to end. 

Finding the right integrated platform: Key considerations

When it comes to selecting the ideal integrated investigation management solution, you need to keep several key factors in mind:

        1. Compatibility with existing systems and software

          The new integrated platform should have the ability to integrate with the existing systems and software used by your agency. Compatibility ensures a smooth transition and minimises disruptions in daily operations.

        2. Real-time data access

          When you have access to the data you need, when you need it, your decision-making becomes swifter and more efficient.

        3. Scalability

          As your agency evolves, the integrated platform should be able to scale accordingly. The solution should accommodate increasing data volumes, additional users, and expanding functionalities without compromising performance. Automated fit-for-purpose digital briefs are beneficial for scaling regulatory agencies. 

        4. Customisation options

          The platform should offer customisation options to tailor features and streamlined workflows to specific agency needs. 

        5. Security Concerns

          Data security is paramount. Ensure that the platform has secure evidence storage and adheres to legal standards. It should also maintain comprehensive audit trails, allowing you to track and monitor who accesses data and what changes are made.

        6. Clarity of focus and investigative direction

          It’s important to be able to receive details on what needs substantiating, based on the legislation. You should be able to upload and categorise evidence with ease, and create a complete investigation report in just a few clicks.

        7. Government Grade Security
          Ensure your investigation management software provider has these three data security accreditations: 
              • Essential 8
              • IRAP Assessed
              • ISO27001

Choosing the right integrated platform is a decision that carries long-term implications for your agency. By carefully considering these factors, you’ll be equipped with a solution that not only meets your immediate needs but also supports your growth, enhances efficiency, and upholds the highest standards of security and data protection.

Success stories: Comtrac leads the way

When you’re evaluating integrated platforms, take a good look at the vendor’s track record. Can they show you examples of how they’ve successfully integrated their investigation management APIs? Let’s take a look at one of Comtrac’s success stories.

Comtrac empowers NHVR for road safety
The National Heavy Vehicle Regulator (NHVR) serves as Australia’s independent regulator for heavy vehicles weighing over 4.5 tonnes. Collaborating with various stakeholders, NHVR focuses on enhancing safety, productivity, and efficiency in the heavy vehicle road transport sector.

In 2018, NHVR embarked on a quest for a tailored Case Management System (CMS) that would align with its corporate goals. The agency aimed to improve information delivery and support safety, compliance, and enforcement activities. NHVR sought to establish a consistent approach to ensure safety outcomes nationwide through coordinated compliance and enforcement actions.

NHVR found its solution in Comtrac’s Azure-powered platform for case, evidence, and digital brief management. The platform provided a dynamic and customisable investigative workflow that automatically generates digital briefs of evidence as investigations progress. Comtrac’s unique methodology brought transparency and consistency to NHVR’s investigations:

        • Comtrac’s approach of mapping evidence to offence elements ensures clarity and strengthens cases, optimising exhibit management
        • As officers populate cases with information, Comtrac automatically generates comprehensive digital briefs of evidence, reducing administrative burdens and expediting the investigative process
        • Comtrac’s custom workflow automates administrative tasks for regulatory agencies, accelerating investigations, and generating digital briefs of evidence automatically
        • Users have the flexibility to fully configure forms, workflows, labels, and brief of evidence templates, tailoring the platform to NHVR’s specific needs

Comtrac’s partnership with NHVR has not only improved the efficiency of investigations but has also contributed to enhanced road safety. By providing a platform that aligns seamlessly with NHVR’s objectives and automates critical processes, Comtrac has proven to be a valuable asset in the pursuit of safer and more compliant heavy vehicle operations in Australia.

“The NHVR team continues to improve its processes through the introduction of leading new technology such as Comtrac, an investigation software where our investigators have a systemised case management system that makes the day-to-day workloads manageable and accountable.” – Emma Watson, Director, Investigations. Statutory Compliance NHVR

Get the full story here

Conclusion: Paving the path to a safer tomorrow

Regulatory investigations undertaken by Commonwealth, State and Local Governments can be highly complex and specialised. Comtrac’s one-of-a-kind investigation management software allows you to progress both simple or protracted cases with efficiency. Streamlined operations allow your investigators to automate fit-for-purpose digital briefs and visualise relevant evidence.

For Australian regulators grappling with outdated systems, the introduction of modern integrated platforms is a game-changer. These platforms bridge the gap between siloed systems, ensuring that critical information is at their fingertips when they need it the most. 

Keen to see our investigation management system in action? Book a free demo

John Kilburn

Head of Commercial and Business Strategy

As Head of Commercial and Business Strategy at Comtrac, John is responsible for developing Comtrac’s Partnerships within Public Justice, Government, Regulators and Law Enforcement in Australia and Internationally. He leads a dynamic team that advise heads of investigation, agency leaders, and transformation officers on strategies to revolutionise their digital investigative culture through rationalisation and adoption of new technology.

Following a 27-year career in Law Enforcement specialising in criminal investigations, security intelligence and counter-terrorism, a career change saw a move to commercial relationships, focusing on Digital Intelligence with agencies throughout Australia, New Zealand and the Asia Pacific Region.

With over 30 years of experience in security, public safety and intelligence industry, John is focused on long-term partnerships and guiding agencies that lead to agency growth and increased capability.

Anastasia Lihou

Head of Operations

Anastasia is a seasoned professional with over a decade of experience in operations and customer experience roles across diverse industries. Currently serving as the Head of Operations at Comtrac, Anastasia plays a pivotal role in supporting CEO Craig Doran by spearheading the implementation of strategic programs while overseeing the Professional Services and Customer Experience teams.

Since joining Comtrac in 2022, Anastasia has demonstrated her leadership and strategic planning expertise, contributing significantly to the company’s growth and success. Her extensive background in operations management has equipped her with the skills necessary to drive operational excellence and enhance customer satisfaction. Anastasia’s passion for leadership and talent development is evident through her active involvement in mentorship programs aimed at nurturing emerging professionals. Moreover, her expertise extends beyond the realm of operations, as she is also a trained graphic designer and art director. 

With a keen business acumen and a knack for innovative thinking, Anastasia continues to make strides in her career, leveraging her diverse skill set to achieve organizational objectives and foster a culture of excellence at Comtrac. She remains committed to driving sustainable growth and delivering exceptional value to both internal stakeholders and external clients.

Jason Chase


Jason joined Comtrac with over two decades of experience designing, building and managing information systems for government and private sector organisations of all shapes and sizes.

He has experience in software design, development, delivery, support, technical leadership, pre-sales support, stakeholder engagement and vendor management. Jason is a technologist at heart, and has a continuing passion for technology to drive business outcomes.

Prior to joining Comtrac, Jason worked with and lead many teams delivering software solutions for Federal, State and Local Government. He has also delivered commercial products in the audio, financial, mining and aerospace industries.

Dave Tormey


As the Chief Information Officer (CIO) at Comtrac, Dave leads the technology and data strategy for the organisation. Leveraging Dave’s experience as the former CTO at Comtrac for 9.5 years, he now oversees the organisation’s digital transformation, technology architecture, data management, cybersecurity, and compliance initiatives.

In addition to this and since assuming the role of Chief Information Security Officer (CISO) at Comtrac in January 2021, Dave has overseen the implementation of an ISO 27001-compliant Information Security Management System (ISMS) and successfully led the organisation through an IRAP assessment. This achievement has enabled Comtrac to host Australian government workloads at the PROTECTED level, solidifying its reputation as a trusted partner for both public and private sector entities. Dave’s strategic leadership and dedication to cybersecurity excellence have significantly bolstered Comtrac’s defences in the face of evolving threats.

Dave is passionate about driving digital transformation, fostering a culture of innovation, and building high-performing technology teams. His expertise spans software development, data management, cybersecurity, and strategic leadership, supported by a strong technical background.

Craig Doran

Founder & CEO

Craig Doran has over 22 years of experience in complex investigations from the Qld Police Service within the Fraud & Corporate Crime Unit, State Drug Investigation Group, Property Crime Unit and the Crime and Corruption Commission. During that period Craig received an Assistant Commissioners Certificate for conviction of an international fraud syndicate and later a Commissioners Certificate for the first ever successful dismantling and removal of an outlaw motorcycle gang from Queensland.

From 2008 to 2011, Craig led a team at the Crime and Corruption Commission, designing a digital evidence and brief management system that was quickly accepted by the Director of Public Prosecution Office and resulted in a Corporate Award for the digital transformation of briefs of evidence.

In 2016, Craig became the Founder and CEO of Comtrac. Comtrac is a digital brief of evidence application designed to streamline the criminal justice process by automating the brief of evidence through a digital and brief management methodology known as Elementising Evidence™.