How Tech is impacting on the investigation sector

How technology is impacting on the investigation sector

Digital transformation is impacting on all industries, private and public, and investigation agencies are no exception. As a result, the Australian Government Investigations Standards (AGIS) was updated in October 2022 to reflect, in part, the increasing use of digital evidence. Paper-filled binders and physical evidence are rare these days; most, if not all case evidence is handled electronically, and the management of digital evidence presents its own set of challenges. For example, depending on the size of the investigation, the amount of data that’s collected can be huge. Managed properly, that data can be analysed to provide intelligent investigative insights rather than viewed as an annoyance factor that hinders investigations.

The importance of effective digital evidence management

Despite the fact that paper-based evidence management systems are on their way out, the adoption of digital evidence management systems remains in its infancy, with most entities yet to consolidate evidence into one secure system. Those that have invested in innovation are reaping the rewards of significant time savings, while streamlining their investigation processes and delivering high quality briefs of evidence or investigation reports.

With the right investigation management platform on board, your agency will significantly improve the way it organises and manages evidence. However, if you’re still relying on disparate systems, you’ll be experiencing inefficiencies around handling evidence – you might even be impairing court hearings and delaying critical decisions.

The reality is that increasingly, digital transformation is a feature of court rooms, meaning that anyone involved must consolidate their evidence digitally, and that means having the right software onboard to present digital evidence appropriately, through one secure software system.

2022 Australian Government Investigations Standards – five key takeaways

The management of digital evidence is a key factor the 2022 AGIS aims to address. However, it’s not the only one. With the recent update, there are significant changes to how investigation activity is managed. To help you make sense of it, we’ve developed a guide that outlines the five key takeaways for regulatory and investigative entities:

  1. Accountability – if investigative entities don’t adhere to all legislative requirements, evidence is at risk of being mismanaged, which may render it inadmissible
  2. Quality assurance – transparency and the need to meet professional standards are crucial for decision-making and case management
  3. Foundational competencies – there’s a minimum level of competency when it comes to investigative work such as planning, conducting, organising, and analysing investigations, and all entities have to document how their processes meet – or exceed – that level
  4. Managing digital evidence – as we’ve discussed, with the rise of digital transformation in court rooms, the effective management of digital evidence is essential
  5. Electronic investigation management systems (EIMS) – to ensure all case and investigations remain secure and aligned with the 2022 AGIS, all entities must implement an EIMS

The 2022 AGIS were modified to keep up with the ever-changing rigors of the digital age. Investigative entities need to recognise the need to innovate, by harnessing evidence management systems that can manage and present digital evidence in a professional and efficient way.

The Comtrac solution offers advanced investigation, evidence and digital brief management functionality to truly simplify evidence handling and presentation, and is ideal if your agency is struggling with many disparate investigation practices. Comtrac brings it all together in one secure and consistent investigation management system, and is suitable for any type of investigation – including criminal, civil, administrative or disciplinary.

Discover how the 2022 AGIS impacts both investigation and regulation activity:

John Kilburn

Head of Commercial and Business Strategy

As Head of Commercial and Business Strategy at Comtrac, John is responsible for developing Comtrac’s Partnerships within Public Justice, Government, Regulators and Law Enforcement in Australia and Internationally. He leads a dynamic team that advise heads of investigation, agency leaders, and transformation officers on strategies to revolutionise their digital investigative culture through rationalisation and adoption of new technology.

Following a 27-year career in Law Enforcement specialising in criminal investigations, security intelligence and counter-terrorism, a career change saw a move to commercial relationships, focusing on Digital Intelligence with agencies throughout Australia, New Zealand and the Asia Pacific Region.

With over 30 years of experience in security, public safety and intelligence industry, John is focused on long-term partnerships and guiding agencies that lead to agency growth and increased capability.

Anastasia Lihou

Head of Operations

Anastasia is a seasoned professional with over a decade of experience in operations and customer experience roles across diverse industries. Currently serving as the Head of Operations at Comtrac, Anastasia plays a pivotal role in supporting CEO Craig Doran by spearheading the implementation of strategic programs while overseeing the Professional Services and Customer Experience teams.

Since joining Comtrac in 2022, Anastasia has demonstrated her leadership and strategic planning expertise, contributing significantly to the company’s growth and success. Her extensive background in operations management has equipped her with the skills necessary to drive operational excellence and enhance customer satisfaction. Anastasia’s passion for leadership and talent development is evident through her active involvement in mentorship programs aimed at nurturing emerging professionals. Moreover, her expertise extends beyond the realm of operations, as she is also a trained graphic designer and art director. 

With a keen business acumen and a knack for innovative thinking, Anastasia continues to make strides in her career, leveraging her diverse skill set to achieve organizational objectives and foster a culture of excellence at Comtrac. She remains committed to driving sustainable growth and delivering exceptional value to both internal stakeholders and external clients.

Jason Chase


Jason joined Comtrac with over two decades of experience designing, building and managing information systems for government and private sector organisations of all shapes and sizes.

He has experience in software design, development, delivery, support, technical leadership, pre-sales support, stakeholder engagement and vendor management. Jason is a technologist at heart, and has a continuing passion for technology to drive business outcomes.

Prior to joining Comtrac, Jason worked with and lead many teams delivering software solutions for Federal, State and Local Government. He has also delivered commercial products in the audio, financial, mining and aerospace industries.

Dave Tormey


As the Chief Information Officer (CIO) at Comtrac, Dave leads the technology and data strategy for the organisation. Leveraging Dave’s experience as the former CTO at Comtrac for 9.5 years, he now oversees the organisation’s digital transformation, technology architecture, data management, cybersecurity, and compliance initiatives.

In addition to this and since assuming the role of Chief Information Security Officer (CISO) at Comtrac in January 2021, Dave has overseen the implementation of an ISO 27001-compliant Information Security Management System (ISMS) and successfully led the organisation through an IRAP assessment. This achievement has enabled Comtrac to host Australian government workloads at the PROTECTED level, solidifying its reputation as a trusted partner for both public and private sector entities. Dave’s strategic leadership and dedication to cybersecurity excellence have significantly bolstered Comtrac’s defences in the face of evolving threats.

Dave is passionate about driving digital transformation, fostering a culture of innovation, and building high-performing technology teams. His expertise spans software development, data management, cybersecurity, and strategic leadership, supported by a strong technical background.

Craig Doran

Founder & CEO

Craig Doran has over 22 years of experience in complex investigations from the Qld Police Service within the Fraud & Corporate Crime Unit, State Drug Investigation Group, Property Crime Unit and the Crime and Corruption Commission. During that period Craig received an Assistant Commissioners Certificate for conviction of an international fraud syndicate and later a Commissioners Certificate for the first ever successful dismantling and removal of an outlaw motorcycle gang from Queensland.

From 2008 to 2011, Craig led a team at the Crime and Corruption Commission, designing a digital evidence and brief management system that was quickly accepted by the Director of Public Prosecution Office and resulted in a Corporate Award for the digital transformation of briefs of evidence.

In 2016, Craig became the Founder and CEO of Comtrac. Comtrac is a digital brief of evidence application designed to streamline the criminal justice process by automating the brief of evidence through a digital and brief management methodology known as Elementising Evidence™.