Handle high-volume fraud and financial crime caseloads without sacrificing quality
Comtrac can be configured as a solution for fraud and financial crime teams. Whether investigating romance scams, account takeover, or business email compromise, Comtrac gives fraud and financial crime teams the structure and speed they need.
Obtaining credit by fraud
In Progress
Evidence: Person(s) ide…
Substantiated
Evidence: Fraudulent a…
Substantiated
Fraud and financial crime teams are stretched to their limits
Fraud and financial crime teams are under more pressure than ever — more cases, more complex typologies, and criminals who are becoming increasingly sophisticated.
Relentless caseloads across an expanding range of typologies
Fraud teams juggle complex scam syndicate cases alongside hundreds of high-volume incidents every week. Without the right tools, something always gives — investigative quality, customer outcomes, or compliance.
Criminals are evolving faster than traditional investigation methods
Organised crime syndicates are weaponising AI to automate scams, operate across borders, and target multiple victims simultaneously — leaving investigators perpetually one step behind.
Fragmented systems and manual processes are costing investigators valuable time
Investigators spend more time managing fragmented data and manually mapping evidence than they do actually investigating. Every delay means lost opportunities to recover funds and protect victims.
AI-enabled solution for investigations
From intake and evidence collection and mapping evidence to producing the reports and briefs of evidence needed to refer matters to law enforcement.
Structured intake
Open fraud cases fast, assign investigators immediately - no delays from the start.
AI-assisted analysis
Analyse exhibits related to the offence, extracting key evidence and summarise to substantiate findings.
Evidence mapping
Link exhibits such as documents, interviews and other evidence directly to the allegation it supports.
Formal reporting
Generate investigation reports for internal review or for external bodies such as AFCA or the police.
Investigation methodology
A standardised workflow that scales with your fraud and finacial crime team
Comtrac's proprietary Elementising Evidence™ methodology provides a consistent, guided process for identifying key elements, mapping evidence to allegation elements, and generating investigation reports. Whether an experienced fraud investigator or a newer team member managing high-volume incidents, every investigator follows the same rigorous process — ensuring quality and consistency across every case.
CR-490: Unauthorised transaction
Intake
Plan
Interviews
Analysis
Report
Incident created
11 Mar
Triage assessment
12 Mar
Notify regulator task
16 Mar
Final Closure letter issued
12 May 2025 at 11:00 am
Reimbursement of $8750.00 AUD into customer's account
12 May 2025 at 11:00 am
Investigation event chronology
A complete chronological record from first referral to final resolution
Every investigator action, customer conversation, duty-of-care discussion, and interaction with other banks or agencies is automatically logged in Comtrac's event chronology. Nothing is missed, nothing is disputed, and when compliance or regulators ask for a full audit trail — it's already there.
Investoigation reporting
Produce reports and briefs of evidence ready for internal review or referral to law enforcement
Comtrac builds your brief of evidence as the investigation progresses — not as a last-minute exercise. Every piece of evidence is mapped to allegation elements, every investigator action is logged chronologically, and every output meets the standard required for referral to police or external bodies such as AFCA.
Results speak for themselves
Leading law enforcement, government regulators and private enterprise handle their most critical investigations with Comtrac.
"The reliability and usability of Comtrac has been a huge win for us. We can create cases 20% faster and general navigation efficiency has improved by at least 50%.”"
Manager Fraud Systems and Analytics, Bank of Queensland
Strengthening fraud and financial crime units: AI, data and smarter investigations
As criminals increasingly use AI to create deepfakes, automate scams, and test vulnerabilities in detection systems, staying ahead requires collaboration. Banks, regulators, and technology providers must work together, combining human expertise with advanced AI and structured case management.
