Case Management System vs. Investigation Management System
A Case Management System (CMS) and an Investigation Management System (IMS) aren’t always in competition; they are built for different jobs.
🗄️ CMS centralises information, tracks progress, and handles admin and compliance tasks.
🔍 IMS enables real investigative work by making sense of incomplete information, identifying and pursuing leads, solving complex problems, coordinating people and exhibits, mapping evidence to offences or breaches, and producing enforcement outputs such as court-ready briefs of evidence and investigation reports.
Investigations are not linear. They demand judgement, adaptability, and insight, which a traditional CMS alone cannot deliver. That’s why many agencies feel frustrated: it’s not that their CMS failed, but that it was never designed for the dynamic nature of real-world investigations.
Learn how an investigation management system goes further by embedding investigative methodology into the process.
