The banking industry faces the challenge of consolidating disparate systems for efficient fraud management. Integrating a system like Comtrac addresses the need for a unified platform, reducing complexity and enhancing investigative efficiency.
The transition from a legacy data base type solution to a more modern investigation tool like Comtrac required adaptation to new security protocols.
In banking, the adoption of solutions like Comtrac is driven by the need for reliable, secure, and comprehensive case management systems that can handle the intricate nature of financial fraud investigations while ensuring compliance with regulatory standards.
Comtrac provided a customisable fraud investigation platform, allowing BOQ to integrate its existing business processes. Key customisations were added immediately to accommodate BOQ’s high-volume workflows and specific requirements. Single Sign-On (SSO) was applied to meet security guidelines, with IT troubleshooting restricted to a specific internal team.
For banks, the effectiveness of a fraud investigation system is measured by its impact on investigation time frames and the accuracy of fraud reporting. Comtrac’s ability to provide detailed, real-time reports aids BOQ in making data-driven decisions to mitigate fraud losses
The banking sector continually seeks
advancements in fraud investigation
technologies to keep pace with evolving financial crimes
The integration of Comtrac at BOQ exemplifies the industry’s move towards more sophisticated, digital- irst and efficient approaches in fraud management.
“The highly configurable nature of Comtrac ensures the application is future-proofed for emerging fraud and scam typologies.”
~ Malcolm Milne,
Manager Fraud Systems and Analytics, BOQ.
Comtrac worked with National Heavy Vehicle Regulator to deliver increased transparency and consistency to their investigation management processes. The streamlined solution automatically generates briefs of evidence and investigative outputs.
The Department of Agriculture, Water and Environment (AWE) administers the Environmental Protection and Biodiversity Conservation Act 1999.
AWE enhances Australia’s agriculture, environment, heritage, and water resources, reduces environmental impacts and facilitates economic development.
Comtrac’s Founder and CEO, Craig Doran, discussed streamlining the Criminal Justice process through digital investigation, evidence and brief management.
“Comtrac is completely revolutionising Investigation Agencies by making the Investigation process efficient and consistent. Our customers achieve high quality outcomes for their stakeholders in every investigation”
