Comtrac For
Commercial Investigations

Investigations within large commercial organisations demand meticulous attention, especially when they need to address a range of concerns that have the potential to inflict major financial, brand and cultural damage. Comtrac’s investigation management software streamlines the complexities often associated with these investigations. With most commonly, many of these investigations revolving around critical issues.

Common in-house investigations

Our Elementising Evidence™ methodology, a strategic approach, facilitates the investigators to understand what breaches may have occurred, link these with a policy/regulation breach, and offer immediate transparency to senior management regarding the case progress and magnitude. Reports can be produced at any point of the investigation to give stakeholders a full picture of what evidence has been uncovered and the likelihood that the claim is substantiated. This innovative solution is a configurable SaaS that can integrate with your existing CRM or platforms, making it a versatile choice for commercial organisations where investigations are just one aspect of broader operations.

An Investigation Platform that is ideal for managers navigating the intricacies of workplace investigations

Expert-Driven Design
Developed by investigators for investigators, Comtrac is backed by a team with extensive experience in law enforcement, regulation, compliance, software engineering, and legal matters. This purpose-built software is developed to streamline the investigation process through creating a matrix with elements of the breach or incident, mapping relevant evidence and compiling a status report or full brief.
Transparent Points of Proof
Comtrac offers a user-friendly interface that is pre-loaded with relevant regulatory information applicable to the industry. The breach or offense/s are generated and mapped with evidence collected throughout the investigation. The software aids in navigating the complexities of legislation, ensuring adequate compliance and transparency. Reports are auto–populated at any given time with the most up-to-date information.
One Secure, Accountable Ecosystem
Whether it’s through the Comtrac desktop application or our field-based inspections and auditing application, SafetyCulture, Comtrac delivers transparency across the investigation to all stakeholders. Additional integrations such as Axon (Bodycam footage) and DocuSign (traceable document sign off) allows your team to handle incidents within one secure ecosystem, saving time by automating administrative functions, and offering immediate transparency with its on-going reporting.

Government Grade Security.
Comtrac is IRAP assessed and meets all Australian Data Sovereignty laws. Security certification also includes Essential 8 & ISO27001. Comtrac also chooses to abide by the guidelines established in The General Data Protection Regulation 2016 (GDPR) issued by the European Union.
Customised Integrations, Templates and Reports
Comtrac has all the benefits of an off-the-shelf solution with the additional advantage of configurability to suit your business. Reports, form templates can all be styled to suit your business process and operations. It customises investigative and compliance workflows while automatically generating digital reports. This tailored approach increases transparency and reduces time and costs associated with report generation.
Integration Options with your Existing Platforms
Comtrac can easily integrate with your existing CRM and platforms, offering a cohesive solution for commercial departments within larger organisations. This ensures a streamlined workflow and provides a centralised hub for all investigation-related activities. Comtracs Solution from incident/breach to evidence mapping, now powered with an additional AI search feature, through to automated Report/Brief collation creates a transparent status update based on Comtrac’s ‘traffic light’ system. This strategic approach ensures that each investigation is addressed, efficiently and professionally with engaged relevant parties — from the start.

Other Key Benefits for the Organisation

Comtrac’s investigation management software brings a suite of benefits tailored to assist in-house investigation teams

Early Intervention for Proactive Resolution Through heightened transparency, Comtrac enables company investigation teams to focus on crucial elements that need validation. This early intervention empowers the company to identify and gather evidence before legal proceedings or administrative actions commence, ensuring a proactive resolution.
Prevention of Harm Leveraging the Elementising Evidence™ methodology, investigators can visualise the strength of their investigation early on. The 'traffic light' system aids in making critical decisions for proactive actions and preventing harm.
Enhanced Comprehension for Management Elementising Evidence™ facilitates swift comprehension for new employees and less experienced investigators by offering a clear view of the evidentiary state upon receiving the case. This eliminates the need for extensive review, ensuring efficient handling and superior evidence collation.
Assessment of Reporting The Event Chronology and Evidence Matrix allows Directors and third parties to instantly assess the information within the reports. They can identify evidence supporting each breach or incident, its source, strength, and relevance. The platform also highlights areas requiring additional evidence and aids the evaluation process when determining the possible risk and level of liability.
Transparency and Accountability Activities Comtrac ensures every step of the incident/enquiry is transparently documented and supported by activity logs with time/date/user stamps. This ensures a clear timeline of documentation and offers a fully accountable process if requires escalation. This offers management the certainty that a credible procedure has been carried out from the start and throughout the investigation.

Resources that may interest you ...

Comtrac, Bank of Queensland and efficient digital-first fraud management

15 March 2024

BOQ, like other financial institutions, manages fraud investigations typical of the banking sector. Comtrac’s functionality aligns with the banking industry standards, providing tailored solutions for effective fraud investigation

Mastering Effective Workplace Investigations

19 October 2023

Mastering effective workplace investigations for a healthy organisational culture. Strategies for success and how to mitigate risk. A playbook to support varying roles within organisations and assist them improve the efficiency and effectiveness of workplace investigations.

Is your case management system up to the new AGIS EIMS standards?

3 May 2023

The updated 2022 AGIS means that all entities must now analyse their existing systems to understand whether they align with these newly appointed standards, or if they will be open to regulatory scrutiny

Who is Comtrac For?

Are you a large organisation with your own team of investigators … many companies within such industries as mining, finance, retail, construction, transport and travel have a magnitude of incidients, that occur both internally or externally, that need to be assessed and investigated.

Comtrac provides an investigation methodology that automatically…

Delivers case transparency and accountability

Accelerates the investigative process through automation and AI

Starts creating your digital brief and evidence matrix as soon as the case is opened.

Ensures consistency and quality of final reports within required timeframes.

It’s suitable for any type of investigation including

– Workplace Health & Safety incidents
– Theft and/or Fraud
– Breach of Conduct and Disciplinary issues
– Other Financial Crimes

Ready to Start
Elementising Evidence™

Our Investigation Specialists can help review your current process. They have years of experience with businesses or agencies like yours, and are ready with advice on how to improve your efficiency and consistency.

Comtrac For Commercial Investigations